Urgent problems can be seen on the same day, but not always by the doctor of your choice.  Please co-operate with the receptionist if you are asked for details in order to assess priority. 

Emergencies take priority at all times.

• phone us on 01786 841213, Monday to Friday from 8:30am

To request a routine appointment in the next 7 days:

• use our online system - Patient Access
• phone us on 01786 841213, Monday to Friday from 8:30am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Early morning and evening clinic appointments 

We have a few late evening and early morning appointments available for those patients who are unable to come to the Health Centre during the day.  This is NOT a walk-in service.  If you require urgent or emergency care then this will be at MIU, NHS24 or A&E.

Please see the receptionist for details.

This service is for people who meet the appropriate criteria.  This means that if your pharmacist thinks you need it, they can give you a medicine for a minor illness or complaint without you having to pay for it.  It will save you making an appointment with your GP simply to get a prescription for a minor complaint. The Pharmacy First Service is another service provided by the Pharmacy.  For further information ask at reception or at the Woodside Pharmacy. 

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

If you cannot attend for your appointment, please let us know so that it can be offered to someone else. 

To cancel your appointment:

• using the GP online system – Patient Access
• phone us on 01786 841213, Monday to Friday from 8:30am
• reply CANCEL to your appointment reminder text message

In the event of an emergency when the surgery is closed (Monday to Thursday 6pm to 8am, Friday 6pm to Monday 8am), please telephone NHS24 on 111

For calls between 8am - 8.30am and 12.30pm - 1.30pm please telephone 07379976867 (Monday - Friday).

Details of any consultation will be sent on to the Practice.  Please note that all telephone calls to NHS24 will be confidentially recorded for legal purposes.  This service is not intended for problems which could be dealt with during normal surgery hours.

NHS24 (Tel No: 111) is a national 24hour health advice and information telephone service.  Trained nurses will assess calls and 

1. Advise on self-care, or
2. Make referral to a duty Doctor within the local out of hours service, or
3. Arrange for a home visit, if appropriate.

NHS24.com provides comprehensive up-to-date Health Information and self care advice for people in Scotland.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits are at the discretion of the Doctor.  Please only ask for a home visit if you are genuinely unable to come to the Surgery due to a medical problem.  Home visits are for those who are housebound or too ill to travel.  Otherwise please try to come to one of the surgeries.

If you require a home visit, please telephone before 10am, if possible, giving details of your problem, if asked to do so.  This allows the Doctor to know how urgent the problem is and helps in the planning of the Doctor's rounds, with the most urgent cases as a priority. 

Urgent visits can be obtained, when medically necessary, by calling the Surgery.  One of the Doctors will attend as soon as possible, but it may not be your usual Doctor.

We are a Training Practice and you may be offered an appointment with our GP Registrar/Trainee. He or she is a fully qualified doctor with several years' hospital experience and now gaining experience in General Practice. We also host medical and nursing students on attachment. The Practice is inspected for training / accreditation purposes.

Video/Audio consultations are sometimes used for training purposes and are entirely confidential, but your consent will always be sought beforehand, you can always change your mind afterwards, if this is the case please get in touch with the surgery.