Zero Tolerance Policy
A Zero Tolerance Policy towards aggressive, violent, threatening or abusive behaviour is now in place throughout the National Health Service. The Practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments, cursing and/or swearing, physical contact and/or aggressive gestures.
The Practice will request the immediate removal from the Practice list of any patient who is abusive or aggressive to a Doctor, nurse, member of staff or other patient. Damage to Practice property will also be viewed as grounds for removal from the Practice list.
In addition, all instances of actual physical abuse on any doctor, nurse or member of staff by a patient or their relatives will be reported to the Police as an assault. The staff in this Practice have the right to do their work in an environment free from this type of behaviour and everything will be done to protect that right.