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Patients’ Rights And Responsibilities

  • You will always be treated with courtesy and respect.
  • Patients who feel they need to be seen "urgently that day" will receive clinical assessment that day. Please be co-operative with the receptionists who may ask questions in order to assess priority.
  • Non-urgent appointments with a Doctor will be accommodated within 2 working days.
  • Non-urgent home visits requested before 10.00am will be seen that day.
  • The appointment system is based on 10-minute appointments.  It is possible to book a double appointment if you feel that you genuinely need more time with your Doctor. 
  • We ask that you treat our Doctors and all Practice Staff with courtesy and respect.
  • Please let us know if you are unable to keep an appointment.  We can then offer this to someone else.
  • Please check the re-ordering process for requesting repeat prescriptions.
  • Please remember to notify the Surgery if you change your address, who will in turn notify Practitioner Services Division.


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