Castlehill DounePerthshire, FK16 6DRTel: 01786 841213
Most patients are seen by appointment. You may consult any of the Doctors in the Practice, but it is advisable to keep seeing the same Doctor during any one period of illness.
To make an appointment please telephone 01786 841213 during opening times (8.30am - 6.00pm Mon - Fri) and our Reception Staff will assist. Appointments are for one person only and additional appointments should be made for more than one person. We aim to offer an appointment with a Doctor within two working days and with the Doctor of your choice within five working days. We try to keep to appointment times, but some problems take longer than expected and you may have to wait; we hope you will understand. Please attend your appointment at the arranged time. If you cannot attend for your appointment, please let us know so that it can be offered to someone else. GP appointments can also be booked online and are available for morning clinics only - please ask at reception for information on how to register for this service.
Urgent problems can be seen on the same day, but not always by the Doctor of your choice. Please co-operate with the Receptionist if you are asked for details in order to assess priority. Emergencies take priority at all times.
We have a few late evening appointments available for those patients who are unable to come to the Health Centre during the day due to work commitments.
Please see the receptionist for details.
Online morning and afternoon appointments with a GP are available for routine consultations only. Please see the receptionist who will register you for this service.
Home visits are at the discretion of the Doctor. Please only ask for a home visit if you are genuinely unable to come to the Surgery due to a medical problem. Home visits are for those who are housebound or too ill to travel. Otherwise please try to come to one of the surgeries.
If you require a home visit, please telephone before 10.00am, if possible, giving details of your problem, if asked to do so. This allows the Doctor to know how urgent the problem is and helps in the planning of the Doctor's rounds, with the most urgent cases as a priority.
Urgent visits can be obtained, when medically necessary, by calling the Surgery. One of the Doctors will attend as soon as possible, but it may not be your usual Doctor.
If you require telephone advice, please call the practice and a GP will call you back as soon as possible (this may be after surgery has ended).
We are a Training Practice and you may be offered an appointment with our GP Registrar/Trainee. He or she is a fully qualified Doctor with several years' hospital experience and now gaining experience in General Practice. We also host medical and nursing students on attachment. The Practice is inspected for training / accreditation purposes. Video consultations are sometimes used for training purposes and are entirely confidential, but your consent will always be sought beforehand.
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